Ching Mae Matias
As a hardworking and dedicated Virtual Assistant, I have a strong commitment to excellence, efficiency, and client satisfaction. With a proven track record of reliability, punctuality, and leadership in my past roles, I bring strong multitasking skills and the ability to thrive in fast-paced environments. I specialize in quoting, organizing insurance documents, and delivering top-notch customer service I always value the importance of each policy and aiming to support my client’s success through discipline, adaptability, and a proactive approach.
WHAT I OFFER :
PERSONAL LINES INSURANCE
GENERAL ADMINISTRATIVE TASK
I help licensed insurance agents with accurate quoting and day-to-day policy servicing, including endorsements, cancellations, Certificates of Insurance (COIs), mortgagee changes, and billing support.
I handle quotes for Home, Auto, Flood, Condo, Farm, and Renters insurance across California, Texas, Florida, Minnesota, Arizona, and other states. I also work closely with multiple insurance carriers to obtain competitive quotes and provide timely assistance.
CUSTOMER SERVICE/ CHAT SUPPORT / EMAIL SUPPORT
I assist clients with their concerns, including product and shipping inquiries, billing questions, issue resolution, and providing detailed product information. Whether via chat or email, I strive to deliver a positive, helpful experience. I handle inquiries efficiently, guiding customers through their concerns and ensuring complete satisfaction.
CANVA DESIGN
I create clean, professional designs for both digital and print using Canva. My work includes social media graphics, presentations, flyers, and marketing materials. I ensure brand consistency by carefully selecting colors, fonts, and layouts. Using Canva’s templates and tools, I deliver high-quality designs efficiently, while also customizing each project to meet the unique needs and goals of my clients.